Frequently Asked Questions

In the past, we used Osirusoft.com's aggregate zone, which includes SPEWS to filter California.com's incoming mail for spam, but found that due to the large number of false positives, it wasn't worth continuing to do so.

We do use a number of anti-spam blocklists which are much narrower than SPEWS/APEWS, combined with ClamAV, and SpamAssassin, to deliver excellent virus and spam protection.

Yes, our Terms of Service document is available for public review. All customers, regardless of services purchased must abide by this agreement. Penalties are given for failure to comply with our terms of service, and we do push collections on these penalties.

Call our staff and give them your credit card number. As soon as the payment goes through, your account will be unsuspended. Sending in a check is no longer considered a remedy if your account has been suspended, and we will require that you use a credit card from then on.

We sometimes get comments that the system is "barbarding" someone with email reminders. We send the invoice out 2 weeks before it's due. The first reminder is sent out 3 days before it's due, then at 1 day, 7 days and 14 days overdue. That's a total of once or twice per month if you're on time, or 5 times per month if you're really late getting a check in.

At 28 days overdue, your account will be suspended. "The check's in the mail" is not an appropriate excuse, as you've had a total of 6 weeks to get a check to us before reaching this point.

As soon as you're invoiced, or within a reasonably short period of time thereafter. We send invoices out 2 weeks in advance to allow enough lead time for you to write a check, put it in the mail, and get it to us before your invoice becomes overdue.

Yes, although we feel this is somewhat unnecessary. Your personal information is personal after all, and we don't feel it should be shared with others without your consent. The formal policy is available online here.

Yes, our Terms of Service document is available for public review. All customers, regardless of services purchased must abide by this agreement. Penalties are given for failure to comply with our terms of service, and we do push collections on these penalties.

We offer DSL service only within California at this point. Dialup service is available nationwide in the United States of America, and other services, including Hosting, Email, SIP, etc, are available anywhere you can get an internet connection.

Call our staff and give them your credit card number. As soon as the payment goes through, your account will be unsuspended. Sending in a check is no longer considered a remedy if your account has been suspended, and we will require that you use a credit card from then on.